PVR Cinemas Sucks! Especially the Gold Class

No, I am not going to complain about the poor PVR Cinemas website which rarely works.

What do you expect when you go to a movie paying a thousand bucks for a single ticket?

1. Sitting just a few feet away from the screen, which makes you feel like you bought a 1st row morning show ticket for 50 bucks?

2. The recliner where you are seated doesn’t work? Yes it just stays where it is and does not allow you to stretch your legs!

3. On complaining, 1st staff member unsuccessfully tries, sends a 2nd one who tells you he’ll back in 2 minutes, but those 2 minutes never end, at least till the time the movie ended!

4. You are told you won a gift, yes after spending 4,000+ on tickets you should get some reward, but nobody is aware what is it about and none knows who will handover your gift to you and return disgusted after meeting some 4 different people, all with different answers!

I am sure none of you expects this when you spend so much. Well, this is what I experienced when I went to watch Harry Potter last Sunday at the much talked about PVR Cinemas Gold Class.

The seat was so close to the screen that I had to keep looking up and down to watch the movie, at least till I somehow managed to find some sort of comfort that would allow me to view the screen in one shot. Reason, my recliner was not working and I just could not stretch my legs and be at ease. Yes, I have been to Gold Class of other cinemas, they are not so close to the screen.

Well, I thought that it can happen, not a big deal, what disgusted me was the attendant 1st a lady couldn’t do anything, sent another guy, the guy after trying for a couple of minutes said that he would be back in a minute. HE NEVER CAME BACK. Obviously, I wanted to see the movie more than anything else and didn’t bother to look for helpers in the theater, none of whom could be found then!

If this was not enough, nobody seems to be aware that there was merchandise/gifts to be given. We asked 4 people about that, here’s what they said:
1st Person: Sir, I don’t about it, please find out at the ticket counter.
2nd Person (at the ticket counter): Sir this is not available as of now, you may on Wednesday Morning or Thursday Night, yes you read that right, “Wednesday morning or Thursday night” and not the vice versa!

We still had hopes, that’s our fault I guess, as we got the sms a 2nd time between the movie, so we thought maybe it’s there now, so let’s ask again
3rd Person: Sir, I have no clue about this. I will ask my supervisor.
4th Person (Supposedly Supervisor): [Reads the sms, seems clueless] Sir, this has not reached us, please check by Monday eve or Tuesday morning.

C’mon, we are working people and can’t come again and again especially on a weekday to find that out!

All I can say is that is was a great collection of poor customer service, bad management and unaware staff! Wondering how will they survive in such a competitive market with such characteristics!

You go to a movie expecting at least a good movie experience, forget the money that you spend, it may be any amount! Am I asking too much?

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11 Replies to “PVR Cinemas Sucks! Especially the Gold Class”

  1. 1k for one film ticket, bah! You big city guys πŸ˜›

    Last time I went to the best theater in my town & bought the highest priced ticket for Rs 70, the film hall owner personally called & thanked me for “my business”. πŸ˜€ πŸ˜€

    Small towns rule!!

  2. In chennai also PVR Multiplex sucks city grown Satyam.Escape Multiplex & Devi Cineplex rocks well than PVR. Here PVR has Low picture & sound quality. Eventhough the space is high they are using small screens playing 35 Ads during interval
    Drawbacks of PVR Chennai comparing Satyam and Devi
    ->Worst Picture Clarity
    ->Worst Sound quality
    ->Running nearly 25 ads per movie
    ->Eventhogh auditorium are spacious the screen are very small (Except Audi 3)
    ->staff who is issues Budget tickets @Rs.10 shouts and gives only 30tickets out of 600 tickets
    ->Where other Escape, Satyam ,Devi giving all its Budget tickets @10 with a kind service
    ->Elite Class Satyam seats are wider and flexible compared flexible baby seats @PVR
    ->Reclining Gold Class seats are not available due to restrictions @ bill cap of Rs.120
    ->Reclining Gold Class & Massaging Platinum Class Seats are available on Spl.request by paying Just Rs60/80
    Advantages:
    ->More better in space & Lobby Compared to its Abirami cinemas @abirami megamall
    ->It can be more better if it is managed well since it has power to change well.

  3. Lol im posting after 5 years. Still PvR sucks.

    Their website rarely works specially on Night.
    Bad Customer Support.

    I sended them E-mail to Re-send the ticket confirmation SMS..after about 8hrs they replied.

    That i can do it my self…just i have to loginto my account etc etc.

    I do it and their website says “SYSTEM ERROR”
    I reported it in feedback again and again
    after 5 – 7 hrs they replied they are currently unavailable to re-send SMS. Kindly bring the photocopy of e-mail i received !!

    Really ? Then probably i will miss my starting scenes of money doing all this shit.

    Thanks to me that i booked my Show 2 days ago not same day show.

    (I lost my Sms because i changed my mobile its my fault)

  4. Friday 20th Oct – Gold Class – Booking ID – BGOG0002347168 – Payment Done 3252/-

    Pathetic Lighting at the waiting lounge (Depressing), on asking about it, we get an answer that there is renovation going on. If renovation, why inconvenience to us ? did you reduce the rates for this ? Loud Kannada song playing (Not able to listen to my partner – All in waiting Lounge)

    Manager not bothered, justifying to other customer – that we are discriminating with local language – creating scene & stress among viewers.

    We checked the water levels last time when both my children fell sick – after drinking the PVR bottled water – The PH level is suppose to be within 60 or 70. It was found to be 240. Basically – expired, old stock – which the company must be disposing to PVR for free or 10% rate.

    The best surprise comes when a dark rowdy looking person walks in, in Jeans and T shirt with a walkie talkie and ordering to staff there ? uniforms are BASICS ?
    – witBasically gone to DOGS.

    This will surely be posted in all media site if I do not get proper reply from share holders within a week of posting this.

    CC – Mr Ajay Bijli & Mr Sanjeev Kumar – Chairman and MD – PVR Cinimas

    – Mr Gautham Dutta – CEO – PVR Cinimas

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